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FAQ
For Travelers
How do I make reservation at HotelsIn.com?
You have four easy ways to make a reservation through us.
One
, go directly to the city site by keying, for example, hotelsinchicago.com into your browser.
Two
, use the Search Box on the left side of any page to choose the city, state, etc. you'd like to visit.
Three
, go to HotelsIn .com, and select the city you want to visit.
Four
, call us, toll free, at 1-800-417-8042, promo code 24733, and we'll be glad to help you.
How do I cancel my reservation?
Please have your confirmation number handy and call 1-800-417-8042.
How do I know that my reservation is confirmed with the property?
You will receive an instant confirmation to your email address immediately following your reservation. You may also receive a secondary supplemental confirmation number, which we can use to instantly validate as the providers acknowledgement of your arrival.
How can I be sure my credit card information is secure?
We use secure-socket-layer (SSL) encryption, the standard encryption on the Internet. This encryption allows our users to feel confident and secure about supplying their credit card and personal information. SSL provides assurance that you are really doing business with us (and not an impostor) and that the information you are sending to us can not be intercepted or decrypted by anyone other than the intended recipient.
What does instant confirmation mean?
We have provided you an actual reservation, there is nothing else that needs to be done. Behind the scenes we cause the provider to re-validate the reservation and acknowledge they are prepared for your arrival. In most cases you will emailed the providers confirmation number, usually within 48 hours, in combination with our instant confirmation number.
Can I book a room for tonight?
Some hotels allow us to book their rooms until 3:00pm on the day of arrival. Only those hotels that follow this policy will be displayed to you if your arrival date is the same day.
Can I make the reservation by phone?
We would be happy to help you make the reservation by phone. Please call us, toll free, at 1-800-417-8042, promo code 24733, and we'll be glad to help you.
Is there a free shuttle from the airport to the hotel?
Some hotels do provide free shuttle services from the airport. This information can be found on the property information page for the specific hotel.
Will I get a free breakfast?
Some hotels include a free breakfast with each room night booked. That information can be found on the property information page for the specific hotel.
What about parking at the hotel?
Free parking is provided at many hotels. Check the property information pages for information on parking.
How do I get driving directions to the hotel?
Click the map link on the hotel property page. This map will give you the main cross streets and address of the hotel. Click the tab: "directions to hotel", enter your address and click "submit". You will see a detailed list of how many miles and where to turn.
Do hotels have minimum age requirements to book a room?
Most hotels require a minimum age of 18 in order to book a room. Some require the guest(s) be 21. You can see requirements for this and other hotel amenities on the hotel's property information pages.
How accurate is your hotel amenities information?
The hotel information is actually updated by the hotel or hotel chain a number of times per year. Additionally, we strive to have the most accurate and complete hotel information available but we have to rely on the personnel at the hotel property to update and change information when appropriate. If you have specific requirements we recommend you contact the hotel to validate the amenity or service(s).
What are the "Internet hot deals"?
We work closely with providers to deliver the lowest available rates anywhere on the Internet, anywhere in the world. In most cases, Internet Hot Deals are significantly lower than other online hotel booking websites. Internet-hot-deals are always displayed first for any city hotel search and are designated with a hot-deals link.
What are additional fees and taxes?
Every city has their own rates for taxes. In some cases there are additional fees imposed by providers, local, city, state and federal agencies. Taxes are computed on the hotel reservation amount and fees charged as predicated by the provider. Non-refundable deposits are periodically required to hold rooms for your arrival and to provide you the lowest rates.
What is this charge on my credit card?
Non-refundable deposits are periodically required to hold rooms for your arrival and to provide you the lowest rates.
Do you include taxes in the total rate?
Generally yes, we do provide rates and breakout the taxes for your convenience; however, occasionally a hotel will not provide us with their tax information and therefore we are unable to show that information to you. If you find a hotel that doesn't provide tax rate information, please call us and we'll find out the tax information for you.
Do I pay for the entire reservation amount or do I just make a deposit to hold the room?
It depends on the how we negotiated with the provider. Some of our providers require just a room night deposit to hold your room while others require pre-payment at the time of your reservation. Please refer to the amount displayed on the hotel confirmation page to see what your credit card will be charged upon making the reservation. Typically those requiring pre-payment are offering significantly reduced rates.
Can I make reservations for someone else?
You can make a reservation for someone else using our system. Just make sure you include that person's name and information as the guest. You can have a different name and address for the guest and for the person paying with their credit card.
Can I switch hotels?
Yes. You can switch hotels by canceling your previous reservation and making a new reservation. Please review your existing reservation to avoid any cancellation or modification penalties.
What credit cards do you accept?
We accept Visa, Mastercard, American Express, and Discover.
Our Privacy Policy
How we use your information
The job of ensuring your confidentiality is taken serious. When you make a reservation, only the information required for the express purpose of placing and confirming your reservation is used and provided to the supplier. Your information is only used to exclusively manage your reservation, itinerary and for accounting purposes.
Storage of personal data
All Personal Data is both transmitted via encrypted message (Secured Socket Layer (SSL)) and then stored in a secure database.
Your privacy is guaranteed
The privacy of the information you submit to us while making travel arrangements is guaranteed. Your information remains private, confidential and secure, will not be sold or otherwise released to any third party.
Support and Feedbacks
To speak with a travel specialist
Please call us, toll free, at 1-800-417-8042, promo code 24733, and we'll be glad to help you.
Phone Center Hours
Monday - Friday: 6AM-7PM (8AM-3PM Friday) Mountain Time
Saturday - Sunday: 10AM-2:00PM Mountain Time
For Hoteliers
How do I show my property in a Featured Listing on one of the HotelsIn .com sites?
Please email
sales@HotelsIn.com
or call 1-888-929-9294 to speak to one of our executives. We will show you the considerable advantages to having a Featured Listing with us.
For Affiliates and Advertisers
How do I advertise with HotelsIn.com?
Please email
sales@HotelsIn.com
or call 1-888-929-9294 to speak to one of our executives. We will show you the considerable advantages to advertising or affiliating with us.
HOTELIERS
We are the quickest, easiest, simply the best way to increase reservations at your hotel. To create a featured listing on the web site for your city, call
1-888-929-9294.
NOTEWORTHY
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